Concierge & Support

Exchange & Return Policy

Maintaining the exclusivity and integrity of our premium unstitched collections.

1. Exchange Eligibility

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We take pride in the premium quality of our unstitched collections. To maintain the exclusivity and integrity of our fabrics, we operate under a strict No Return policy.
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Refunds or returns are not offered. Exchanges are only processed if the product has a genuine manufacturing defect (misprints, holes, or damaged embroidery).
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Exchanges are applicable if the wrong item was delivered to you.
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All issues must be reported to our concierge within 3 days of delivery.
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Note: Requests due to "change of mind," color variations (due to screen settings), or fabric feel will not be entertained.

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Completely Uncut: We cannot exchange fabric that has already been cut or handed over to a tailor.
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Original Condition: Items must be unwashed, unused, and in their original premium packaging.
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Tags Intact: All brand tags and labels must remain attached.
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Important: Any item returned with signs of wear, scent (perfume), or damage will be sent back to the customer at their expense.

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If you have received a faulty or incorrect item, please contact our concierge within 3 days.
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WhatsApp: +92 334 7730765
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Required Info: Please provide your Order Number and a clear video/photo showing the defect or the incorrect article received.

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Faulty Items: If the error is on our part (wrong or damaged item), Roza Store will bear all courier charges for the replacement.
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Other Cases: For any other approved exchange, the customer is responsible for both the return shipping and the redelivery charges.

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Once your return arrives and passes quality inspection, your replacement will be dispatched within 5–7 working days.
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If the original design is out of stock, we will provide you with Store Credit of the same value, valid for 30 days.

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Articles purchased during a Sale or at a discounted price are Final Sale.
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These items are not eligible for exchange unless they have a genuine manufacturing defect.

Have any questions regarding our policies?